Maintaining clients’ hardware equipment along with regularly scheduled Preventative Maintenance visits ensure reliability and extends the life of the instrument. Client’s hardware equipments are critical part of their business and downtime is one of the most expensive results of even minimal neglect.
Many of our customers believe it is worth the investment to ensure unlimited on-site repairs, first priority emergency service calls and unlimited use of our Technical Support Center. However, we realize that one service contract may not be a good fit for every customer. So we have broadened our contract offerings to better suit the diversity of the scientists we serve.
We offer up time based SLA’s to our clients to measure our performance, This given a lot of mileage to our program with many satisfied happy customers.